If you have an issue with a board, you are protected from date of purchase for warping and delamination for 90 days. E-mail firstname.lastname@example.org with the details. Using public social websites to promote any warranty issues before contacting us will not help your warranty process. If you notice an issue on day one, and wait 91 days to contact us, warranty will be void. If it looks like a possible defect, you need to send it in with a copy of your receipt, warranty is void without one. We do not cover any warranty purchased from a third party or un-authorized dealer, like Ebay, or some random dude. We will confirm if it was a defect, normal wear and tear, or abnormal abuse. If the part is defective, it can be replaced, or refunded. Water damage is an obvious issue, and can be spotted easily. Warranty does not cover water damage. Broken skateboards due to impact are not considered defective. If you stomp a trick it’s possible to snap a deck, any deck, and that is not covered under warranty. Chips, stress cracks, or separations (minor delams) due to impact on the nose, or tail at 2 MPH, or 40MPH are not considered defects. Stress cracks in the base ply of a natural maple veneer are not considered defects. Try to avoid moisture, and extreme temperature changes. Inspect the deck before you ride. Warped decks are covered under warranty period of 90 days, so inspect your deck on arrival! All decks are shipped straight. We suggest keeping bolts snug, and using washers on drop-through decks to help with stress around mounting holes. Stress cracks in the base veneer will not affect the overall integrity of the deck. Warranty is void from 2nd hand purchases. Please be aware that any shipping costs involved with returns will be the responsibility of the purchaser. Shipping costs involved in any returned orders, be it domestic, or international are the responsibility of the purchaser, and are non-refundable. Any unauthorized returned goods, or refused delivery will be charged a 10% re-stocking fee, as well as any shipping charges involved in the return. No returns on Discounted boards, Longboard Wheels, and accessories like the Nosejob Noseguard. Sale items are sold as is, are non refundable, and are not covered under warranty like our boards are. We ship to the address provided, exactly as it was ordered, after that, the responsibility for the product lies in the hands of the carrier.
To process your order, we may collect your name, address, phone number and email address for shipping and correspondence only. Your credit card is securely processed through PayPal and we are not able to see or store that information. We will not sell your name or personal information.
Eastside Longboards is not responsible for the safety or reliability of the products we carry. We assume no liability from the use of any products we sell. By purchasing and/or using the product we sold, you assume all risk, responsibility and liability of any product ensuing loss or damage to persons or property.
Skate safe and obey all local laws! Longboarding involves some risks, so please be careful! You accept any and all risks, dangers and hazards resulting in serious injury while using any product we sell.